- Identity Data: this includes your full name, title, date of birth, marital status, gender and unique identifiers (such as your National Insurance number).
- Contact Data: this includes your home or business address, email address and contact telephone numbers.
- Financial Data: this includes financial and payment information such as your bank account details.
- Communications and Marketing Data: this includes your preferences in how you like to receive information and communications from us and includes, for example, whether you wish to receive information about other services we provide that we believe might interest you or our weekly issue of My Alerts.
- Technical and Usage Data: this includes information we collect when you use our website, such as the internet protocol (IP) address, your login data, browser type and versions, time zone setting and location, browser plug-in types and versions, operating systems and platform.
- To remember settings you have chosen and actions you have taken.
- To gather information about how our website is used to help us maintain and develop our services.
- Direct interactions with you: You may give us personal data by completing forms on our website or by contacting us by phone, email or in person. This includes the personal data you provide when you sign up for our services, pay bills or fines, request a service (such as bulky rubbish removal), report issues or complaints or complete a survey.
- Provided by third parties: We work closely with external parties and governmental agencies in providing our services to you (for example, the Department for Work and Pensions, the police, debt collection agencies, other public authorities across East Sussex, social landlords, or contractors) and may receive information about you from them.
- Automated interactions or technologies: Our systems automatically collect information as you use and interact with our website or web-based services.
- Where you (or your legal representative) have given us your consent.
- Where you have entered into a contract with us.
- Where we need to comply with a legal or regulatory obligation.
- Where it is necessary for our legitimate interests and your interests and legal rights do not override those interests.
- Provide the services requested by you.
- Communicate with you about the services we provide.
- Process and respond to request, enquiries and complaints received from you.
- Process payments received from you.
- Carry out identity checks.
- Carry out credit checks.
- Calculate and provide benefits and other support to you (e.g., council tax liability support).
- Provide housing support to you (e.g. disabled adaptations, social housing, right to buy).
- Detect and prevent anti-social behaviour or criminal activity.
- Detect and prevent fraud and fraudulent activity.
- Protect public and environmental health.
- Ensure public safety (e.g., flood prevention).
- Protect public funds and comply with our legal and regulatory obligations.
- Monitor and improve the services we provide.
- Comply with our audit responsibilities.
- Maintain and update our records.
- Enable third parties to carry out any services on our behalf.
- We sometimes use service providers and agents to process personal data on our behalf. Before doing so we put in place a contract with them to ensure that adequate safeguards exist to protect your personal data.
- We may use and check your personal data for the investigation and prevention of fraud, anti-social behaviour and criminal activity. This may include sharing your information with police services, credit reference agencies, governmental organisations and other local authorities. We also take part in the National Fraud Initiative’s anti-fraud data matching exercise for these purposes.
- We will share your personal data where we are required to do so in order to comply with a legal or regulatory obligation or as part of any legal proceedings; or where disclosure is necessary to protect the rights, property or safety of our customers or the public.
- We may share your personal data with debt recovery companies for the collection of unpaid charges on our behalf.
- We may disclose personal data contained in any planning or licensing applications you make for the purposes of enabling decisions on those applications to be made at committee. If we need to disclose your personal data for such purposes, we will obtain your consent at the time you make the application.
- We share your personal data internally for our own data matching exercise, using names, addresses and dates of birth. We compare computer records held by one department against the records held by other departments within the Council, to check they match. This helps us to ensure the personal data we hold is accurate and up to date and identify customers by a single customer record.
- All local authorities have a duty to improve the health of the population they serve. We therefore use data and information from a range of third parties (e.g., hospitals and healthcare providers) to understand more about the nature of ill health and diseases in the area.
- Contains confidential information or personal data about other individuals.
- A professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing.
- We consider will stop us from preventing or detecting a crime or criminal behaviour.
Request that we delete your Personal DataIn some circumstances you can submit a request to ask for your personal information to be deleted. This is known as the right to be forgotten. This can happen, for example, where:
- You no longer wish to receive a particular service from us.
- You have removed your consent for us to use your personal data (where there is no other legal reason for us to hold and use that information).
- There is no legal or regulatory requirement for us to hold and use your information.
- We are required to collect and hold your personal data by law.
- Your personal data is used for public health purposes.
- Your personal data is being used in legal proceedings.
Request that we restrict how we use your Personal DataYou can ask us to restrict what we use your personal data for where, for example:
- You do not wish to receive a particular service from us.
- Where we no longer have a legal basis for using your information but you do not want your information to be deleted.
Request that we transfer your Personal DataYou can ask us to transfer your personal records to yourself or to another service provider. This is known as data portability. This right only applies to personal information we are using with your consent and if decisions relating to that personal information were made by a computer (e.g., risk profiling). Data portability will not apply to most of the services you receive from the Council and does not apply to information that we are required to use by law. You can ask us to provide you with details of how decisions were reached by a computer and have these decisions explained to you. You also have a right to object if you are being profiled though please be aware that we will only use your personal data for profiling with your consent.
Wealden District Council is registered with the Information Commissioner’s Office under registration number Z5133126.
If you have any questions or concerns about how your personal data is handled, you can contact our Data Protection Officer (DPO), Clare McGough, or Deputy Data Protection Officer, Kirsty Ward at email@example.com.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) at the address provided below. We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Information Commissioner’s Office
- Privacy Notice for Building Control
- Privacy Notice for Council Tax and Business Rates
- Privacy Notice for Complaints
- Privacy Notice for Community Grants
- Privacy Notice for Community Lottery
- Privacy Notice for Councillors (in their capacity as Data Controllers)
- Privacy Notice for Councillors (in their capacity as Members of the Council)
- Privacy Notice for Disabled Facilities Grants
- Privacy Notice for Discretionary Housing Payments
- Privacy Notice for Electoral Registration
- Privacy Notice for Environmental Health
- Privacy Notice for Financial Loans and Assistance
- Privacy Notice for Financial Payments
- Privacy Notice for Freedom of Information
- Privacy Notice for Garden Waste and Refuse Collections
- Privacy Notice for Housing Applications and Renewals
- Privacy Notice for Housing Benefit and Council Tax Reduction
- Privacy Notice for Happy Energy Solutions Ltd Referral Scheme
- Privacy Notice for Job Applicants
- Privacy Notice for Licensing applications
- Privacy Notice for Off Street ECN and appeals
- Privacy Notice for Planning Applications
- Privacy Notice for Planning Policy
- Privacy Notice for Private Housing Services
- Privacy Notice for Public Sector Landlord Services
- Privacy Notice for Right to Buy Applications
- Privacy Notice for Self Isolation Payment Scheme
- Privacy Notice for Work Experience Applicants